Dedicated Tech Support for HP Elite PC Customers

If you are one of Hewlett-Packard's Elite PC customers, then I have some good news for you. The company recently announced that it has officially expanded tech support options for its Elite PC customers who will now have the opportunity to select a single tech support official to deal with exclusively for the entire life of their computer. This basically means that Elite PC owners will have a single tech support professional that will deal with all of their computer problems. Whenever you need tech support, you will always get the same guy or gal.

When this new tech support plan goes into effect, Elite PC customers will get a single number to call and a single point of contact for all of their tech support needs. In addition to that, business customers can schedule support calls whenever they chose. Other options include prioritized support and PC set-up options with the support plans extending to remote and cloud-based PC support.

A lot of tech analysts are applauding HP for this move, calling it a great step forward for the company, which is currently trying to win back the confidence of its PC customers, as well as the PC community at large, after a rough 2011. It was originally reported that the company had written off its PC division altogether due to poor numbers, though it appears as if a change of heart has occurred as the company is working harder than ever to get back on top.

Tech support comes standard with every Elite PC purchase from HP and is also available for existing Elite PC customers. Elite laptops, desktops and workstations are usually aimed at business professionals and thus are priced a little higher on average than consumer devices. HP also offers business PCs, like Folio and ProBook laptops, though this new support option will not be available for those customers. More support options are also said to be arriving in the coming months, HP said.

Source: PC World - HP Assigns Dedicated Tech Support for Elite PCs

Google Steals Senior Apple Executive for Project

Google is definitely one of the most prominent and influential technology businesses in the world. I can't think of anybody who doesn't use the Google search engine on a daily basis and the features like Gmail, Google+, Google Docs and others make the site all the more accessible for everybody.

Being the technological giant that it is, it isn't surprising that Google is always scouting for new talent, trying to get the very best possible employees on its team. In many cases this results in Google stealing some of the best and brightest minds in the industry away from other companies, including the almighty Apple.

Apple is the most recent victim of a Google acquisition as the Cupertino company has just lost its Senior Director of Project Integrity Simon Prakash to Google. At the moment it is unclear why exactly Google wants or needs Prakash. It could be for some new intellectual property or it could be to simply weaken Apple by stealing away a great mind. VentureBeat has noted that the project Prakash was brought on for is, unsurprisingly, a secret one.

In addition to that, VentureBeat says that this is the first time that Google has been able to convince a senior employee to leave Apple. There are many reasons for that. One could be that Google never made a good enough offer but I'm betting that people were just too afraid to walk out on Steve Jobs. What's more interesting is that this job deal comes right at the time the Department of Justice is investigating both Apple and Google, as well as a host of other companies, for having a proposed agreement to not go after each other's employees. It is rumored that this agreement was put in place to keep salaries in the industry low while also limiting competition.

Prakash has worked at Apple for the last eight years and was also responsible for product quality across all of the company's product lines. It has also been said that Prakash started his employment at Google today. Given his past at Apple, Prakash may very well be in charge of overseeing Motorola's Android devices though this is just speculation.

Source: Slash Gear - Google swipes Apple senior director of project integrity
Engadget - Report: Google hires Apple exec to work on 'secret project'
VentureBeat - Google hires a senior director at Apple for a top secret project (exclusive)